Privacy

Privacy Policy

This policy explains what Blindsmiths collects, how it is used, and the choices available to account owners.

Last updated: 24 January 2026.

Privacy highlights

We process job data to deliver the Service and write into your Google Sheet.

We do not sell personal information.

You control the data in your sheets and can export or delete it.

We use vendors for hosting, payments, and AI features when enabled.

1. Scope

This Privacy Policy applies to the Blindsmiths web app and related services (the "Service"). It does not cover third-party services you connect, which are governed by their own policies.

2. Information we collect

Account data: name, email, business name, roles, and authentication details.

Business configuration: Google Sheet identifiers, service account verification, and plan details.

Job content: measurements, notes, photos, audio, and metadata you submit or generate.

Usage data: device information, IP address, timestamps, and feature usage logs.

Support data: messages and files you send to support or sales.

3. How we use information

Provide, maintain, and improve the Service.

Authenticate users and enforce role-based access.

Process voice, photo, and form captures and write data to your sheet.

Bill for subscriptions and manage trials and usage limits.

Monitor performance, prevent abuse, and respond to support requests.

Where required by law, we rely on a lawful basis such as performance of a contract, legitimate interests, or your consent.

4. How we share information

We share information only as needed to operate the Service, including:

Service providers for hosting, databases, monitoring, and customer support.

Payment processors for billing and subscription management when paid plans are used.

AI and transcription providers when you enable voice or photo features.

Authorities or regulators when required by law or to protect rights and safety.

5. Customer data responsibilities

You are responsible for the data you input into the Service, including customer details. If you upload personal data, you must ensure you have the right to do so. We process that data only to provide the Service and in accordance with your instructions.

6. Data retention

We retain account and usage data while your account is active and as needed for legitimate business purposes. Data written to your Google Sheet remains under your control. You can request deletion of account data through support.

7. Security

We use industry-standard safeguards to protect data. This includes encryption for sensitive secrets such as API keys. No method of transmission or storage is completely secure.

8. Cookies and similar technologies

We use essential cookies and local storage for authentication, security, and feature preferences. If we add non-essential analytics cookies, we will update this policy.

9. International transfers

We may process data in locations where our service providers operate. We take steps to protect data for international transfers as required by law.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, or object to certain processing. Contact us through the contact portal or at Blindsmiths@gmail.com to exercise these rights. We may need to verify your identity before fulfilling requests.

11. Children

The Service is intended for business use and not for children. We do not knowingly collect personal data from children.

12. Governing law

This policy is governed by the laws of Victoria, Australia, without regard to conflict-of-law rules.

13. Changes to this policy

We may update this policy from time to time. We will post the updated policy and revise the effective date.